FAQS
Q: How to pay for my order?
We accept PayPal,Visa Card,Master Card JCB. We do not accept cash, personal checks, C.O.Ds or traveler’s checks.
Q: Where is my order confirmation email?
An order confirmation email is sent within 1 business day of placing your order. If for some reason, you did not receive an email, please check your spam folder and add sales@kinzd.com to your safe senders list. Once your order ships, you will also receive a shipment notification.
Q: How do I change or cancel my order?
Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within 24 hours of placing your order. To cancel or change, Please contact us. We cannot guarantee your request will be accepted. Once our warehouse has processed your order,it cannot be cancelled or modified,But when you receive it,if you don’t love it, you can return it easily.
Q: Where do you ship from?
Hong Kong, China.
Q: Did my order ship? When can i expect it?
Your order will always be shipped within 48 hours of ordering. Orders that are placed during the weekend will ship out on Monday. Arrival times are based on time of departure. To confirm, you’ll receive an email when your order ships. If you don’t receive your order in the time specified.Don’t hesitate email our support team and we’ll help you out.
Q: Does my order have tracking?
Please check our Shipping & Returns.If your order conforms to our policy,you’ll receive an email with a link to track your order as soon as your order ships.
Q: What’s your return policy?
Kinzd assists with easy returns to make sure you’re happy with your purchase.We guarantee that if there is any quality problems or unsatisfactory for our products within 90 days, you will be refund without preconditions,please contact us.
If you’ve made an error in purchasing, don’t hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.
Q: How long does it take to process my return?
Please allow 1 – 3 days from receipt for your return to be processed.
Q: What kind of warranty do I get?
If one of our products becomes structurally unsound (torn stitching or material, broken pocket or zipper) within 12 months of normal use, we’re happy to replace the item. You must be able to give us proof of purchase. Take a look at our returns policy for more info.
Q: Do you have any promo codes or sales going on?
We’ll sometimes have promo codes and sales throughout the year. The best way to find out is to visit our website (hey, you’re already here!) and sign up for our mailing list.
Q: What’s RFID?
RFID stands for radio frequency identification. RFID chips are typically put into credit cards, passports, enhanced driver’s licenses and global cards to hold personal information like your name, credit card number, passport numbers, address, and date of birth. RFID chips make payment faster, and help to identify you more efficiently. For example, by transmitting information quicker, international borders can get people through more quickly. The trouble is, while this technology can be used to make things better, it can be used negatively too. A common example is identity or credit card fraud. Hackers can use individual scanners that they own, out in public, to steal information straight from your pocket without you even knowing.
Q: How does RFID protection work?
Kinzd RFID wallets provide the same RFID blocking security used by the US Military. Within the layers of your wallet lies a multi-metalized liner that blocks RFID signals up to 3000MHz. This tightly weaved nickel and copper liner offer total security against RFID signals even in close quarters. This is great for you, as it means you can use your RFID chipped cards when you want to, without the fear of having your data stolen without you knowing. It’s also corrosion and wear-resistant, so you can expect many years of secure protection with a Kinzd RFID wallet.
Q: Will you make a non-leather RFID wallet?
At the moment, our RFID wallets are available in leather. We’re looking to expand our RFID line in the future to cover different styles, colors and materials. The best way to be the first to find out about any changes to our RFID line would be to sign up for our mailing list on the website.
Q: Does stacking my credit cards harm the cards?
Nope. Even in stacks of six, your credit cards will still be safe. You don’t have to worry about the demagnetization of the strips. We’re absolutely sure your cards will be in good working condition.
Q: Do you take on custom orders?
We certainly do. Please contact us and we’ll be able to help you out with setting up your custom order. Please keep in mind, custom order jobs will require a piece minimum.
Q: Do you have a storefront?
Unfortunately, we don’t have our own storefront yet.
Q: Will the actual product vary from what I see on your website?
The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.